Privacy policy
We take your privacy seriously.
Please read the following Privacy and Cookies Policy to learn more about how we collect, store, use and disclose information about you when you interact or use our website or any related events, sales or marketing, and if you use any of our products or services in any manner.
We are registered with the Information Commissioners Office for Data Protection. The Sense of Hearing Ltd is the Data Controller and will use your personal data as described in the policy.
What does this privacy policy cover?
This privacy statement covers what we do with the information that we collect when you are accessing or using our websites or when you contact us in any manner, including by phone or email. We gather various types of information which includes information that identifies you as an individual (“Personal information”), as explained in more detail below.
What information we collect
We collect personal information in two ways. Information you give us in response to questions we ask and information we collect automatically.
Information you provide to us
When you visit our website and use the Contact page, we ask for certain pieces of information. If you telephone us or call in person, we may ask for additional information. If you correspond with us by letter or email, you will provide personal information that we may use.
The way we use the information we collect through the above methods is summarised here:
Via the website, email, phone, letter or personal call - we may collect your first name, last name, title and email address, so that we can personalise our services to you;
We ask for your first name, last name and email address so we can respond to your website enquiry and, where you have indicated your acceptance, send you emails about our company, products, services and offers.
We ask for your telephone number so that we can contact you in response to your email enquiry or letter, to remind you of appointment times and with a mobile telephone number to send you SMS/text messages with reminders of appointments or to send information about our company, products, services or offers.
We ask for your address and postcode so that we can contact you in response to your letter, remind you of appointment times or to send information about our company, products, services or offers.
Information we collect automatically:
Website
When someone visits www.thesenseofhearing.com or www.thesenseofhearing.co.uk, we collect certain information related to your device, such as your device’s IP address, what pages your device visited and the time and duration.
The Sense of Hearing uses third party services, Google Analytics and Squarespace Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google or Squarespace to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies
You can read more about how we use cookies on our Cookies Policy below.
What do we do with your personal information?
In addition to the uses described in the ‘What information we collect’ section above, we may also use your personal information for the following purposes:
to respond to your enquiries. For example, if you write to us, or email or telephone us, we may use the contact details that you have provided to respond to you. We will not use these for marketing purposes unless you have consented for us to do so. We may retain these details on our system in relation to your enquiry;
to provide our products or services to you;
to improve and personalise our services;
in relation to payments due to us;
where you have agreed that we may do so, to send you details of our offers and other products and services that we think may be of interest to you;
for internal analysis and research. For example, we may keep records of your address/postcode, and interests to assist us to identify market trends;
for other purposes clearly stated on the page or other methods in which you provide your information to us.
How we share and disclose information to third parties
We do not rent or sell your personal information to anyone. We may share and disclose your personal information in the following limited circumstances.
We pass your personal information to third party suppliers and services providers who use your personal information in order to provide services to us or on our behalf. All such third parties who are acting as Data Processors for us must match, or in certain situations exceed, the terms of our Privacy Policy in their own Privacy Policy and where relevant links to their Privacy Policy will be provided during the transaction process with us. They are not permitted to use your personal information for their own purposes;
As required by law;
Where we need to do so in order to enforce our rights or protect our interests for example, in order to enforce the terms of any contract that we have with you;
We may pass your personal information to third parties for the prevention of crime, fraud, money laundering and for the tracing of debtors;
As we develop our business, we might sell or buy companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business (who will only be permitted to use your personal information as outlined in this Privacy Statement and Cookies Policy);
We do not directly share or disclose your personal information through international data transfers from the UK to any other country. If we use data storage providers such as Dropbox or Google Cloud they may store your personal information on servers outside the UK. If you would like any more specific advice on this please contact us by email info@thesenseofhearing.com or write to us at the address below.
Use of your data for marketing communications
When you provide us with your personal information, we give you the opportunity to tell us what communications you want to receive and how you want to receive them. You can opt out of receiving this information or change any of your preferences, at any time. To opt out use the ‘Unsubscribe’ link in the email communications we send.
Your rights
If you would like to exercise any of your Data Subject Rights available to you under the General Data Protection Regulations (GDPR) which include accessing, updating, rectifying and deletion of personal information the following information will help you with this.
You have the right to request we correct any inaccuracies or incomplete data in the personal information we hold about you;
You also have the right to request a copy of the Personal and Supplementary Information about you held by us;
You also have the right to request the deletion of some or all of the personal information we hold about you.
In any of the above instances, as a security measure, we will require proof of your identity before processing your request and then, if required, making any changes.
For more information or if you have any other questions about your rights and how to exercise them contact the Privacy Team by emailing info@thesenseofhearing.com
Is information about me secure?
We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
Cookie Policy
How we use cookies
An Internet cookie is a small packet of information (a piece of computer code) which seeks your permission to be sent by a web host to your computer hard drive when you visit that host’s website. This may be done automatically by your browser if you have set it up that way. It’s then sent back to the web host — automatically and behind the scenes — to the web host each time you go to that website.
A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You are able to control and delete cookies within your computer and more information about how to do this is below.
How to control and delete cookies
We know that people have concerns about cookies, but we believe that the benefit that you and we gain from their proper use is worthwhile.
You can delete the files that contain cookies – those files are stored as part of your internet browser. If you wish to restrict or block the cookies which are set by this website, or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its highest capability.
If you would like more information about how cookies work, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to disable cookies on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device, you will need to refer to your manual.
How to contact us if you have any queries
We take the privacy of our customers very seriously and we are committed to protecting your personal information. If you have any questions in relation to the information we hold about you or our use of that information, please feel free to email info@thesenseofhearing.com
Will this policy change?
In line with best business practice, we will periodically review all policies in the light of any legislative or regulatory changes or changes to our business operating practices. This policy will be reviewed annually and if required changes made to improve its effectiveness and accuracy about how we collect, store and process your Personal information. We will flag on our website any significant changes that affect you and how we use your Personal information in the updated policy or by sending you an email.
By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.
This Policy was last updated on 11 April 2023.